How not to win clients or influence people

If you were a top executive of the world’s largest asset manager and a client withdrew US$8.5b from your management would you:

a) Be disappointed and then talk privately to the ex client about their rationale, or

b) Issue a public letter to the ex client condemning their actions as putting short term politics over fiduciary obligations and urging them to reconsider their decision?

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That must have Hert(z)

Update: Hertz announced on March 15, 2024 that that the CEO was being replaced, effective March 31. Another idiot bites the dust, but not before trashing a big chunk of shareholder funds.

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I am not a shareholder of the Hertz Inc car rental company. Fortunately. For I think Hertz shareholders have every right to be thoroughly disappointed in the Board.

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